Refund policy
This policy applies to all orders placed on usualnutrition.com. usual is a brand operated by PierRidge LLC, 3943 Irvine Blvd #1087, CA 92602.
60-Day Money-Back Guarantee (Opened Products)
We would rather you try the product properly than send it back sealed. If you have taken usual as directed and you are not satisfied, contact us within 60 days of delivery and we will refund your purchase price. You do not need to return an opened bottle.
- The guarantee covers the first order of a given product, per customer and per household.
- Request it by emailing hello@usualnutrition.com with your order number.
- We may ask what did not work for you. That is to improve the product, not to talk you out of the refund.
60-Day Return Policy (Unopened Products)
Unopened, unused bottles in their original sealed condition may be returned within 60 days of delivery.
- The product must be in its original packaging with the safety seal intact.
- Email hello@usualnutrition.com to start a return. We will send instructions and a return address.
- Returns sent back without being requested first cannot be accepted.
Order Cancellations
Orders can be cancelled before they ship. We process orders quickly, so contact us as soon as possible and we will cancel if the order has not yet been handed to the carrier. Once it has shipped, the guarantee above applies instead.
Subscriptions and Recurring Orders
Subscriptions renew every 28 days. You can pause, reschedule or cancel at any time from your account or by contacting us. There is no cancellation fee and no minimum number of orders.
- Cancel at least 24 hours before your renewal date to stop that order.
- If a renewal has been charged but has not shipped, we will cancel and refund it in full.
- If a renewal has already shipped, the 60-day guarantee applies to it.
Free Gifts and Promotional Items
If your order included a free or discounted item as part of a bundle or promotion, that item is part of the offer. Return the bundle and the promotional item goes back with it, or its retail value is deducted from the refund.
Shipping Fees
Original shipping charges, where they applied, are not refunded. For unopened returns, return shipping is the customer's responsibility, unless the item arrived damaged, defective or incorrect, in which case we cover it.
Damaged, Defective or Incorrect Items
Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace it or refund it, and we cover the shipping either way.
Lost or Undelivered Packages
If tracking shows delivered but the package is not with you, please check with others at the address and with your local carrier first, then contact us. If a package is confirmed lost in transit we will replace or refund it. We cannot take responsibility for packages sent to an address entered incorrectly at checkout.
Exceptions and Non-Returnable Items
- Products past the 60-day window.
- Opened products beyond the single guaranteed order described above.
- Gift cards.
- Products not purchased directly from us. If you bought from a third-party seller, their return policy applies, and we cannot verify how those products were stored or whether they are authentic.
Exchanges
The fastest route is a refund on the item you have, then a new order for the one you want. Contact us if you would like help with that.
Chargebacks and Payment Disputes
If something is wrong with your order, please contact us first. We will almost always resolve it faster than a bank dispute will. Filing a chargeback without contacting us may delay resolution.
Refund Processing
Approved refunds are issued to the original payment method. We process them within 3 business days of approval. Your bank or card issuer then takes its own time to post the credit, usually 5 to 10 business days. If more than 15 business days have passed since we confirmed your refund, contact us and we will chase it.
Contact
PierRidge LLC
3943 Irvine Blvd #1087, CA 92602
Email: hello@usualnutrition.com
Phone: (949) 397-8383