Shipping policy

This policy applies to orders placed on usualnutrition.com, operated by PierRidge LLC.

Order Processing Time

Orders are processed Monday to Friday, excluding US public holidays. Orders are usually picked and handed to the carrier within 1 to 2 business days of being placed. Orders placed on a weekend or holiday begin processing the next business day.

During launches, promotions and peak periods, processing can take slightly longer. If there is a delay of more than a few days we will email you.

Delivery Time

Once your order has shipped, delivery within the United States typically takes 3 to 7 business days depending on your destination. Delivery time is in addition to processing time.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier backlogs and holiday volume can add time.

Shipping Rates

Shipping rates are calculated at checkout based on your destination, and any free or discounted shipping included with a bundle or promotion is applied there. The rate that applies to your order is always shown before you pay.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking can take up to 24 hours to show movement after it is issued. If your tracking has not updated after 3 business days, contact us and we will look into it.

Subscription Shipments

Subscription orders renew every 28 days and ship on the same processing schedule as one-time orders. You will receive an email before each renewal, and you can pause, reschedule or cancel from your account at any time.

Shipping Destinations

We currently ship within the United States, including PO boxes and APO or FPO addresses where the carrier allows. If you are outside the United States and would like to order, email us and we will tell you whether we can reach you.

Incorrect Addresses

Please check your address carefully at checkout. We cannot be responsible for packages sent to an address that was entered incorrectly. If you spot a mistake, contact us immediately and we will correct it if the order has not yet shipped.

Failed Deliveries and Missed Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Reshipping costs may apply where the return was caused by an incorrect address or a failure to collect from the carrier.

If tracking shows delivered but the package is not with you, check with others at the address and with your local carrier first, then contact us. If a package is confirmed lost in transit, we will replace it or refund it.

Damaged Shipments

If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo. We will replace it or refund it and cover the shipping.

Contact

PierRidge LLC
3943 Irvine Blvd #1087, CA 92602
Email: hello@usualnutrition.com
Phone: (949) 397-8383